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"YOUR SATISFACTION IS OUR REWARD"
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Privacy Policy

Welcome to SEMIPRECIOUSKING.COM. We believe privacy is our top priority. This Privacy Policy is written based on our experience and it is very important that our customers feel safe once they understand clearly all perspectives. We believe in delivering top-line customer service and long-term relationships.

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IMPORT DUTIES, TAXES & TARIFFS POLICY
  • At Semipreciousking.com, we would like to clearly inform our valued customers that all import duties, tariffs, taxes, and additional charges imposed by the buyer’s country are the sole responsibility of the buyer.
  • Changing Global Tariffs: Due to recent global changes, tariff rates and import taxes vary frequently from country to country, and even logistics service providers are finding it challenging to manage these fluctuations. Therefore, we want our customers to fully understand the conditions before placing an order.
  • Tariff & Duty Charges: Every country applies tariffs and import duties at different percentages. These charges are beyond our control and must be paid by the buyer.
  • Best Practice for Smooth Clearance: To avoid delays, we strongly recommend that buyers settle applicable tariffs, import duties, and taxes at the time of order placement. This ensures faster and smoother customs clearance.
  • Responsibility of the Buyer: If a buyer chooses to pay import duties at the destination country but then refuses to pay upon shipment arrival, or fails to respond to the local logistics/customs team, the shipment may be returned, held, or destroyed by authorities. In such cases, all charges, including return shipping costs, customs penalties, and handling fees, will be borne by the buyer. If the customer wishes to cancel the order or claim a refund from the bank under such circumstances, a full refund is not possible. All expenses incurred (shipping, customs, handling, bank charges, etc.) will be deducted before any refund can be considered. Even banks cannot force Semipreciousking.com to provide a full refund in these cases, as it is clearly the buyer’s responsibility to bear these expenses.
  • Our Commitment: Our goal at Semipreciousking.com is to make the shipping and import process as smooth as possible by being transparent about tariffs and import regulations. We highly encourage customers to be prepared for these additional costs to save time and avoid clearance issues.
SHIPPING INSURANCE, TIMELINE & RISK POLICY
  • At Semipreciousking.com, we value every shipment and strive to ensure safe and timely delivery. However, it is important for buyers to clearly understand the risks and responsibilities related to shipping insurance and transit timelines.
  • Insurance Not Selected by Buyer: If a buyer chooses not to add shipping insurance, the package will be shipped entirely at the buyer’s own risk. In case of loss, damage, delay, or any other issue caused by the logistics service provider, Semipreciousking.com will not be responsible and cannot provide compensation or support for an insurance claim.
  • No Bank Refunds for Uninsured Shipments: If a shipment is uninsured and the buyer later raises a refund request through their bank for a lost or delayed package, such claims will not be accepted. Responsibility for such claims lies only with the logistics or insurance provider (if insurance was purchased).
  • Shipping Timeline & Buyer Responsibility: The estimated transit time for each shipping category (Economy, Express, Door-to-Door, etc.) is clearly mentioned on our website. If a buyer chooses Economy shipping, the longer delivery timeline is already specified, and the shipment will be delivered accordingly. Once the shipment is dispatched, requests such as order cancellation, refusal to accept delivery, change of mind, or repeated follow-up calls for early delivery will not be accepted. Semipreciousking.com cannot alter, influence, or speed up delivery timelines once the buyer has chosen a particular shipping service.
  • Our Recommendation: To protect your valuable orders, Semipreciousking.com strongly recommends that all buyers add shipping insurance at the time of order placement. This ensures proper coverage and claim support in case of unforeseen shipping issues.
  • All export shipments from Semipreciousking.com are handled by local logistic partners, with the option of UPS or other courier services, paid by the customer. In the event of a duplicate or incorrect shipping label, please note that this issue arises from the courier/logistics service provider and is beyond the control of Semipreciousking.com. Customers are advised to contact the courier or shipping service directly to claim or resolve such issues. Semipreciousking.com cannot assume responsibility for claims related to courier errors at this stage of shipment.
SOCIAL MEDIA POLICY

To ensure transparency and protect our brand, the following disclaimer applies to all official Semipreciousking.com accounts on Facebook, Instagram, X (formerly Twitter), LinkedIn, YouTube, Pinterest, Google, and Line:

  • All content shared on Semipreciousking.com social media accounts is intended for general informational purposes only.
  • The information provided may not be suitable for individual circumstances. For personalized advice or product details, please contact our customer service team directly.
  • Semipreciousking.com is not liable for decisions made based on the content shared on these platforms without consulting our experts.
  • The views and opinions expressed on these accounts are those of Semipreciousking.com and are not intended as professional or legal advice.
  • Content, images, and videos are shared to inspire, inform, and entertain. They are not a substitute for professional consultation regarding gemstones or jewelry.
  • Semipreciousking.com makes every effort to ensure the accuracy of the information but does not guarantee its completeness or reliability.
  • Any misuse, misinterpretation, or unauthorized use of our social media content is not the responsibility of Semipreciousking.com.

For personalized inquiries or concerns, please reach out to our team via Semipreciousking.com or our customer service channels.

This policy serves as a universal guideline for all Semipreciousking.com social media platforms to streamline communication and ensure compliance across channels.

THIRD PARTY PLATFORMS ORDER POLICY

At Semipreciousking.com, we offer our gems and jewelry through various third-party platforms, including but not limited to Etsy, eBay, Amazon, and Bonanza. Purchases made through these platforms are subject to the following terms:

Third-Party Platform Terms

  • Orders placed on third-party platforms are governed by the terms and conditions of the respective platforms. Customers are encouraged to review and comply with these policies before making a purchase.
  • Semipreciousking.com is not liable for delays, errors, or issues arising from the policies, operations, or practices of third-party platforms.
  • Any disputes, returns, or claims regarding purchases made on these platforms should be directed to the respective platform’s support team in accordance with their dispute resolution process.

Product Quality and Authenticity

  • Semipreciousking.com guarantees the authenticity and quality of our products, regardless of the sales channel.
  • For the best shopping experience, including access to our full product range, customization options, and direct support, we recommend purchasing directly from our official website at Semipreciousking.com.

Liability Disclaimer

  • Semipreciousking.com reserves the right to decline liability for claims related to platform-specific policies, payment processing errors, shipping issues, or any other concerns not directly under our control.
  • Customers transacting through third-party marketplaces do so at their own discretion and are advised to reach out to the platform’s customer service for platform-related concerns.

Direct Purchases Encouraged

  • For the most reliable service, secure transactions, and comprehensive support, customers are encouraged to shop directly on our official website, where they can benefit from exclusive offers, customization services, and a seamless shopping experience.

This policy is designed to ensure transparency and clarify the responsibilities associated with purchases made through third-party marketplaces. For any additional questions or concerns, please contact our customer service team directly.

MARKETPLACE ORDER POLICY

At Semipreciousking.com, we actively engage with customers through social media platforms such as Instagram, Facebook, TikTok, and others to showcase our products and facilitate orders. Please note the following terms for orders placed via these platforms:

Third-Party Platform Terms

  • Orders placed through social media platforms are subject to the terms and conditions of the respective platform. It is the customer’s responsibility to review and adhere to these policies.
  • Semipreciousking.com is not liable for errors, delays, or issues resulting from the operational policies or practices of social media platforms.

Order Accuracy and Communication

  • While we strive for accuracy in all product details shared on social media, discrepancies may arise due to platform limitations or user misunderstandings.
  • Customers are encouraged to verify all details by visiting our official website at Semipreciousking.com or contacting our customer service team directly.

Discrepancy Resolution

  • Any discrepancies, disputes, or issues related to orders placed on social media platforms must be resolved directly with the respective platform unless explicitly agreed otherwise in writing by Semipreciousking.com.
  • Semipreciousking.com reserves the right to decline liability for claims arising from third-party platform operations or practices.

Direct Purchases Recommended

  • For the most reliable service, secure transactions, and full access to our product range, we encourage customers to place orders directly through our official website at Semipreciousking.com.

This policy ensures transparency and clarifies the responsibilities for orders placed through social media platforms. For further assistance, please contact our customer service team.

IN-PERSON VISIT ORDER POLICY

At Semipreciousking.com, we welcome walk-in customers to our office, showroom, or trade show booths for in-person inquiries, orders, and transactions. To ensure clarity and mutual understanding, the following policies apply:

Terms and Conditions

  • All transactions, orders, or inquiries conducted in person are governed by the same terms and conditions as those on our official website at Semipreciousking.com.

Written Agreements

  • Verbal agreements or discussions during the visit are not legally binding unless explicitly documented and agreed upon in writing by both parties.
  • Any claims or misunderstandings arising from verbal communications will not be entertained without supporting written documentation.

Product Inspection and Confirmation

  • Customers are encouraged to carefully inspect all products before finalizing a purchase.
  • Once a transaction is completed, it will be considered as final and subject to our standard return or exchange policies.

Security and Conduct

  • Semipreciousking.com maintains a secure and professional environment at all physical locations.
  • Visitors are expected to comply with our policies and behave respectfully towards staff and other customers.
  • Any disputes or inappropriate behavior may result in immediate termination of the visit and, if necessary, further action as per applicable law.

Privacy and Confidentiality

  • All customer data and transaction details shared during the visit will be handled in accordance with our Privacy Policy to ensure confidentiality and security.

Trade Show-Specific Policies

  • Transactions or orders placed at trade shows are subject to the policies of the event organizers in addition to those of Semipreciousking.com.

For any questions or concerns, please contact our customer service team or refer to our official website at Semipreciousking.com. We value your trust and look forward to serving you in person!

COMMUNICATION POLICY

Telephone Communication

  • All telephone conversations with Semipreciousking.com may be recorded for quality assurance and security purposes.
  • Orders or sensitive information cannot be confirmed or finalized over the phone. Customers are encouraged to use official communication channels for such transactions.

Fax Communication

  • Fax services are available for specific requests and documentation. Please ensure accuracy when sending or receiving faxes, as Semipreciousking.com is not responsible for errors caused by transmission issues.

Email Communication

  • All official email correspondence must be directed to sales@semipreciousking.com.
  • Emails are considered a formal record for addressing inquiries, resolving issues, and handling general questions or concerns.
  • We are committed to responding to emails as promptly as possible. However, we kindly ask customers to ensure their email provider is configured to receive communications from us. If a customer claims not to have received our emails or if our emails are directed to their junk or spam folder, please note that this is not our liability. We do not accept any order cancellations, refund requests, or chargebacks based on claims of undelivered emails caused by spam or junk filtering. Customers are encouraged to check their spam or junk folders regularly and whitelist our email addresses to ensure seamless communication.

Catalog and Marketing Emails

  • By subscribing to our marketing emails, customers agree to receive updates, product catalogs, promotional content, and other relevant communications.
  • Customers can unsubscribe at any time by clicking the unsubscribe link provided in the footer of our emails.

Consent for Marketing Communications

  • By providing your contact details, you consent to receive:
    • Newsletters
    • Promotional Offers
    • Product Updates
    • Other marketing materials from Semipreciousking.com.
  • Consent is obtained through voluntary opt-in mechanisms, such as subscribing via our website, participating in promotions, or signing up for updates.

Opt-In Process

  • Customers can opt-in to receive marketing emails by:
    • Checking the appropriate box during account creation or checkout.
    • Entering their contact details in subscription or sign-up forms on our website.
  • Once subscribed, customers will receive tailored communications based on their preferences.

Opt-Out Process

  • Customers can opt-out of marketing communications by:
    • Clicking the unsubscribe link found in any marketing email.
    • Managing subscription preferences through their account settings.
    • Contacting our customer service team directly for assistance.
  • Transactional emails (e.g., order confirmations, account notifications) will still be sent to ensure seamless customer service.

For further inquiries or assistance, please contact us at sales@semipreciousking.com or via our official website at Semipreciousking.com. We value your trust and respect your communication preferences.

DEVELOPMENT POLICY

Website Errors and Technical Issues

  • Access Interruptions: Semipreciousking.com does not guarantee uninterrupted website access due to maintenance, technical issues, or unforeseen circumstances.
  • Error Pages (404, etc.): In case of a 404 error or broken link, customers are encouraged to report the issue via sales@semipreciousking.com for prompt resolution.
  • Bugs and Functionality Delays: While we strive for seamless functionality, occasional bugs or time delays may occur. We appreciate your understanding and encourage feedback to improve the user experience.

Website Theme and Design

  • The website’s theme, layout, and design are the intellectual property of Semipreciousking.com.
  • Any replication, reproduction, or unauthorized use of the design elements is strictly prohibited and will be subject to legal action.

Content Exclusivity

  • All content, including text, images, videos, and resources, is owned exclusively by Semipreciousking.com.
  • Unauthorized use, distribution, or replication of any website content without prior written consent is considered a violation of intellectual property rights.

Audio Content Usage

  • If audio content is available, it is copyrighted and exclusively owned by Semipreciousking.com.
  • Unauthorized use, reproduction, or distribution of audio content is prohibited and subject to legal action.

Logo Usage Policy

  • The Semipreciousking.com logo is a registered trademark.
  • Unauthorized use, replication, or alteration of the logo in any form is strictly prohibited.
  • Legal action will be taken against any individual or organization found misusing the trademarked logo.

Modifications and Updates

  • Semipreciousking.com reserves the right to make changes to website features, content, and functionality without prior notice.

Reporting and Resolution

  • Customers encountering errors, bugs, or delays are encouraged to contact our support team at sales@semipreciousking.com or use the contact form on the website.
  • We aim to address and resolve issues as quickly as possible to ensure a smooth user experience.

For further information or assistance, please visit Semipreciousking.com or reach out via our official communication channels.

PAYMENT GATEWAY POLICY

Secure Payment Gateway

  • Semipreciousking.com employs advanced security measures to protect all payment transactions conducted on our platform. These include SSL encryption, secure servers, and compliance with industry-standard payment protocols.
  • We do not store sensitive customer payment information, ensuring that all transactions are processed securely through our trusted payment gateway providers.

Customer Agreement

By completing a payment transaction on Semipreciousking.com, the customer explicitly agrees to the following:

  1. Non-Eligibility for Disputes: Customers acknowledge that they are not eligible to raise disputes or initiate chargebacks after completing a transaction.
  2. Resolution via Email: Any concerns, inquiries, or disputes regarding payments must be resolved directly with Semipreciousking.com through sales@semipreciousking.com.
  3. Acceptance of Terms: By using our platform, customers agree to abide by these terms and waive the right to escalate issues through external dispute mechanisms.

Policy on Disputes and Chargebacks

  • Semipreciousking.com does not accept disputes or chargebacks initiated through third-party payment gateways or financial institutions.
  • Customers are required to contact our team directly to resolve any issues, ensuring a fair and transparent resolution process.
  • Failure to adhere to this policy may result in account suspension or legal action to recover any associated losses.

Fraud Protection

  • Any attempt to file fraudulent disputes or chargebacks will be thoroughly investigated.
  • Semipreciousking.com reserves the right to take legal action against individuals or entities found engaging in fraudulent activities.

Transparency and Support

  • Customers are encouraged to reach out to us via sales@semipreciousking.com for any payment-related questions or concerns.
  • We are committed to providing clear communication and prompt resolution to maintain customer trust and satisfaction.

By completing a transaction on Semipreciousking.com, customers acknowledge and accept this payment protection and security policy in its entirety. For further assistance, please contact us through our official communication channels.

INFORMATIONAL POLICY

Safety Measures for Information Collection at Semipreciousking.com

Information We Collect

  • Personal Information: Name, organization name, email address, telephone and fax numbers.
  • Transaction Details: Billing and shipping information, payment methods.
  • Additional Data: Website, social media handles (if applicable).

Rest assured, we prioritize your privacy and do not share or disclose your information to unauthorized parties. All data is securely stored within our CRM systems and used solely for transactional and promotional purposes.

How We Collect Information

  • Direct Contact: Through email, phone inquiries, or during cart abandonment.
  • Online Purchases: When you finalize an order on our website.

Purpose of Information Usage

  • Providing details about our products and services.
  • Personalizing services to suit your preferences.
  • Responding to inquiries and requests.
  • Administering orders, accounts, and membership records.
  • Facilitating reservations and bookings for events.
  • Conducting market research to improve our offerings.

Security Measures

  • Physical Safeguards: Secure facilities to prevent unauthorized access.
  • Electronic Protections: Advanced encryption technologies and secure servers.
  • Managerial Practices: Regular audits and strict policies to ensure data integrity.

Transaction Safety

  • Credit Card Information: We do not store your credit card or bank details. All payment transactions are processed securely through trusted gateways, ensuring your financial data is fully protected.
  • Your information is used solely for transactional purposes and is never stored or retained within our systems.

Semipreciousking.com is dedicated to maintaining the highest standards of privacy and security. If you have questions regarding our safety measures, feel free to contact us via sales@semipreciousking.com.

Policy Changes

Policy Updates at Semipreciousking.com

  • Policy Modifications: We reserve the right to amend, revise, or update any terms, conditions, policies, or notices as needed. Each update supersedes all prior versions, with the most recent version taking precedence over earlier iterations.
  • Stay Updated: Customers are encouraged to review the latest versions of our terms, policies, and notices regularly. Staying informed about these updates ensures a smooth and uninterrupted experience with Semipreciousking.com.
  • Client-Centric Approach: Our policies are designed with a focus on transparency, clarity, and customer satisfaction. We are committed to providing superior documentation and services to meet our clients' needs effectively.

For any questions or clarifications regarding our policy updates, please reach out to us via sales@semipreciousking.com or visit our website for the latest information.

Security Assurance

  • Data Protection: We use advanced encryption and secure systems to protect your sensitive information.
  • Limited Data Sharing: Your information will only be shared when required by law or national security regulations.
  • Strict Security Measures: We continuously monitor and improve our security measures to ensure that your data is always safeguarded.

We are fully committed to maintaining the highest standards of security to protect your privacy and ensure the integrity of your information while using our services.

Subject Access Request

Subject Access Policy at Semipreciousking.com

  • Login Access: You can view and manage all your stored details, such as account information, order history, and other personal data, at any time by logging into your account on Semipreciousking.com.
  • Real-Time Updates: You may update or modify your personal information directly through your account settings, ensuring that your details are always current and accurate.
  • Requesting Personal Data: If you wish to request a copy of your personal information or have any questions regarding the data we hold, you can contact us at sales@semipreciousking.com. We will process your request in accordance with applicable data protection laws.
  • Security of Your Information: Your personal information is securely stored and protected by our security measures. We ensure that only authorized individuals can access your account and data.

We are committed to safeguarding your privacy and providing you with control over your personal information while ensuring a seamless and secure online experience at Semipreciousking.com.

Sharing Information

Information Sharing Policy at Semipreciousking.com

  • Trusted Service Providers: We may share your personal information with third-party service providers who assist us in operating our website, processing payments, fulfilling orders, and conducting business activities. These third parties are required to maintain the confidentiality of your information and are prohibited from using it for any purposes other than those necessary to provide their services to us.
  • Legal Compliance: We may disclose your personal information if required by law or if we believe such action is necessary to comply with legal obligations, protect the rights, property, or safety of Semipreciousking.com, our customers, or others, or to investigate fraud or illegal activities.
  • Business Transfers: In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred as part of the transaction. We will notify you in advance of any such transfer and ensure that your information is handled securely.
  • Data Protection: We take reasonable precautions to ensure that third-party service providers handle your personal information securely and in accordance with applicable data protection laws. We ensure that their use of your information is strictly limited to the functions they perform for us.

At Semipreciousking.com, we prioritize your privacy and will only share your personal information when necessary to provide our services or comply with legal requirements. We are dedicated to maintaining the confidentiality and security of your personal information.

Cookies Usage

Cookie Policy at Semipreciousking.com

  • What Are Cookies? Cookies are small text files placed on your device that help us improve your experience while browsing our website. They allow us to track your browsing patterns and preferences, enabling us to offer a more personalized and efficient service.
  • How We Use Cookies:
    • Improved Website Functionality: Cookies help us provide a smoother and more responsive user experience by remembering your preferences and actions on our website.
    • Tracking and Analytics: We use cookies to analyze user behavior, track website performance, and gather insights into how our site is being used. This helps us make improvements and enhance the quality of our services.
    • Advertising and Marketing: Cookies may be used to display relevant advertisements based on your browsing activities, ensuring that the content we show you is more tailored to your interests.
  • Managing Cookies: You have the option to modify your browser settings to accept or decline cookies. Most web browsers automatically accept cookies, but you can change this setting at any time through your browser's preferences. Please note that disabling cookies may limit certain features of our website and affect your browsing experience.
  • Your Consent: By using Semipreciousking.com, you consent to our use of cookies as described in this policy. If you do not wish to accept cookies, you can adjust your browser settings or refrain from using our website.
  • Changes to Cookie Policy: We may update this cookie policy from time to time. Any changes will be posted on this page, and the revised policy will take effect immediately upon posting. We encourage you to review this policy periodically to stay informed about how we use cookies.

Third-Party Links

Third-Party Links Policy at Semipreciousking.com

  • Information Handling by Third Parties: Payment processors, third-party services, and websites linked to our site may handle your information according to their own policies.
  • Review Third-Party Privacy Policies: We encourage you to read their privacy policies and terms of service before sharing any personal information.
  • Exiting Our Site: Once you click on a third-party link and leave Semipreciousking.com, our Privacy Policy and Terms of Service no longer apply.

For any questions regarding third-party links or data handling practices, please feel free to contact us at sales@semipreciousking.com.

General Legal Protections

Legal Compliance and Protections at Semipreciousking.com

  • Legal Obligations: We comply with all applicable laws and regulations governing the collection, use, and protection of personal information.
  • Customer Rights: You have the right to access, correct, or delete your personal information at any time. If you wish to exercise these rights, please contact us at sales@semipreciousking.com.
  • Security and Privacy Protections: We are committed to protecting your privacy by ensuring that your data is securely stored and processed in accordance with legal and industry standards.

If you have any concerns or questions regarding our policies, please reach out to us at sales@semipreciousking.com. We are here to ensure your experience is secure and satisfactory.

SECURITY MEASURES

At Semipreciousking.com, we take the security of your personal information seriously and are committed to ensuring that your data remains protected. To safeguard your sensitive data from unauthorized access, alteration, disclosure, or destruction, we implement a variety of security measures.

  • Encryption
    • We use industry-standard encryption protocols, such as Secure Socket Layer (SSL) or Transport Layer Security (TLS), to protect sensitive information transmitted between your browser and our website. This ensures that any data, including payment details, is encrypted and secure during transmission.
  • SSL Certificates
    • Our website is secured with an SSL certificate, which encrypts all communication between you and Semipreciousking.com. You can verify this by observing the padlock icon in the address bar of your browser, which indicates a secure connection.
  • Firewalls and Anti-Malware Protection
    • We deploy firewalls and advanced anti-malware software to safeguard our servers from unauthorized access and potential cyber threats. These protective measures are designed to prevent attacks and ensure the integrity of your data.
  • Access Control
    • We limit access to your personal information to authorized personnel only, who require it to perform their job duties. Our staff are regularly trained on data security practices and understand the importance of safeguarding customer information.
  • Data Storage and Protection
    • We store your personal information in secure CRM systems with robust protection measures to prevent unauthorized access or data breaches. We continuously monitor our security infrastructure to ensure data integrity.
  • Security Breaches
    • Immediate Response: Upon detecting a security breach, we will take immediate action to secure our systems, contain the breach, and assess the scope of the incident. This includes identifying the source of the breach and evaluating any compromised data.
    • Notification: In compliance with applicable data protection laws, we will notify affected parties within the required time frame, depending on the nature of the incident. If you believe your personal data has been compromised, please contact us immediately at sales@semipreciousking.com.

Important Note: While we employ state-of-the-art security measures, please be aware that no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security, but we are committed to continuously improving our security protocols to protect your personal information.

For any concerns or questions regarding our security measures, please feel free to reach out to us at sales@semipreciousking.com.

CATEGORY POLICY
  • Diamonds:
    • Professional Knowledge: Our team of professionals uses their expertise and recognized gemological standards to assess and communicate diamond clarity and color.
    • No Guarantee on Research or Arguments: We do not guarantee the absolute accuracy of our assessments, as diamond grading is subjective and may vary among gemologists or laboratories.
  • Gemstones:
    • Nature of Gemstones: Gemstones are natural materials with inherent variations in color, clarity, shape, and size. These unique variations are part of the natural beauty we celebrate at Semipreciousking.com.
    • Continuous Learning and Updates: As gemological knowledge evolves, we strive to stay informed and update our product information, though we cannot guarantee that it will always reflect the latest discoveries.
    • External Information: Information found on external platforms may differ from the details provided by Semipreciousking.com. We encourage customers to use our information as a reliable resource but verify it with multiple reputable sources.
    • Verification of Information: For conflicting information, we recommend consulting qualified gemologists, laboratories, or other reliable sources. Semipreciousking.com is not responsible for third-party information.
  • Beads:
    • Bead Size Tolerance: Gemstone beads may exhibit slight variations in size, and while we maintain standard sizing, an acceptable tolerance range exists due to the natural properties of gemstones.
    • Drill Hole Placement: The placement and size of drill holes depend on the stone's natural shape and size, but we aim to maintain industry-standard hole sizes for consistency.
  • Created Stones & Zirconia:
    • Created Stones & Zirconia: Detailed descriptions of created stones and zirconia are provided, but Semipreciousking.com is not liable for misunderstandings or assumptions about their origin or characteristics.
  • Pearls:
    • Natural Variations: Pearls may have natural variations in color, size, and shape. While we ensure quality, exact matches in these characteristics cannot be guaranteed.
  • Rough Stones & Minerals:
    • Rough, Rock, Mineral, Uncut, Raw, Gem Crystal: The rough material provided is natural in its original rock form. As with almost all natural rough, slicing is necessary to extract usable portions as per individual requirements. The exact number of pieces, size, quality can only be determined after the slicing process. The term "clarity" mentioned here refers to the overall impression of the rock, not the internal transparency or quality of individual stones. The size mentioned (in millimeters) is an approximate measurement of the rock only. The origin country is identified based on information from our sourcing experts.No claims or disputes will be accepted regarding origin, size, clarity, color, quality or treatment. SemiPreciousKing.com operates with transparency and honesty, delivering products to the best of our knowledge. However, any unexpected changes at mining locations or factors beyond our control are not our responsibility. We are committed to serving the industry with integrity, but we do not accept liability for any dissatisfaction or claims beyond what is clearly stated. These items are sold as-is, with their natural characteristics intact. Semipreciousking.com is not responsible for variations or interpretations of their properties.
  • Lab-Created Corundum:
    • Lab-Created Corundum: Descriptions are based on the process and gemological properties of lab-created corundum. We encourage customers to seek additional information, as Semipreciousking.com is not liable for any disputes regarding them.
  • Lab-Grown Diamonds:
    • Lab-Grown Diamonds: These diamonds are evaluated based on industry standards. However, Semipreciousking.com does not accept liability for grading discrepancies or differing opinions.
PRODUCT PHOTOS POLICY
  • Representational Purposes: The product images displayed on Semipreciousking.com are for representational purposes only and may not reflect the exact appearance of the actual product.
  • Variations in Appearance: Due to factors such as lighting, photography techniques, and display settings on different devices, colors, sizes, and shapes of products may vary slightly from what is shown in the images.
  • Responsibility Disclaimer: Semipreciousking.com is not responsible for any minor visual discrepancies between the images presented on the website and the actual products received. We recommend customers refer to product descriptions for more detailed information.
PRODUCT DESCRIPTION POLICY
  • Accuracy and Intentions: At Semipreciousking.com, we take great care in crafting detailed and accurate product descriptions. These descriptions are written with the utmost intention to provide clear and helpful information about the features, characteristics, and benefits of our products.
  • Manual Crafting: Each description is manually created by our team, with a focus on ensuring that the content is informative, engaging, and reflective of the actual product. However, due to the inherent nature of product variations, we cannot guarantee that every description will be 100% accurate or exhaustive.
  • Encouragement for Clarification: While we strive to provide as much detail as possible, we understand that some customers may require additional information or clarification before making a purchase. We encourage customers to reach out to our customer service team for any further questions or concerns they may have regarding a product.
  • Limitations: Descriptions are intended to provide helpful insights, but they are not meant to cover every possible detail or scenario. Customers are encouraged to thoroughly review all product information and seek clarification if needed to make a well-informed decision.
  • No Guarantee of Exhaustiveness: While our descriptions are as detailed as possible, they are not intended to be exhaustive. In case of any doubts or uncertainties, it is advisable to contact us directly for more specific details or assistance.

Educational Policy for Semipreciousking.com

  • Birthstone Information:
    • We provide educational content about birthstones, including their meanings and significance. However, we do not guarantee the accuracy or completeness of these associations. The information is meant for general knowledge and inspiration.
  • Chakras, Benefits, and Intentions:
    • Semipreciousking.com offers information on the potential benefits, chakras, and intentions associated with our products. These details are provided as suggestions only.
    • We do not accept any challenges or disputes regarding these interpretations, as individual experiences may vary.
    • Customers should use discretion and consult professionals for personal guidance, as we cannot be held liable for the outcomes or interpretations of these suggestions.
  • Shape, Cut, Pair & Layout, Unique Collection:
    • Descriptions of gemstone shapes, cuts, pairings, layouts, and collections are intended as general guidelines.
    • While we strive for accuracy, variations may occur due to factors such as lighting, screen settings, and other variables. These descriptions are not guarantees of exact representation.
  • Fancy, Exclusive, Unique:
    • Information on fancy, exclusive, and unique qualities of our products is provided for educational purposes to help customers understand the distinctiveness of the items.
    • These qualities may not be exact or universally recognized and are open to subjective interpretation.
  • Gifts and Discount Offers:
    • Any offers, including gifts or discounts, are subject to change at any time and may be withdrawn without prior notice.
    • Semipreciousking.com does not guarantee the availability of any promotional offers, and customers are encouraged to verify details before making purchases.
  • Product of the Month:
    • Featured items on our Product of the Month page may include special promotions.
    • These promotions are subject to change and may not be available for the full month. Availability is not guaranteed, and we are not responsible for any availability or pricing issues.
  • Season’s Specials:
    • Our Season's Specials page may feature seasonal items with limited-time promotions.
    • These promotions are subject to change without notice. Availability and pricing may fluctuate, and Semipreciousking.com is not liable for any changes, issues, or claims related to these products.
UNSEEN CIRCUMSTANCES & INVOICE DECLARATION POLICY

No Medical Claims
Semipreciousking.com does not make any medical claims or offer medical advice regarding the healing properties of gemstones, beads, pearls, rough, or minerals. Any information related to the metaphysical or healing properties of our products is provided solely for informational purposes and should not be construed as medical advice or a guarantee of any specific outcomes. We encourage customers to consult with healthcare professionals for medical concerns or treatments, as individual experiences with gemstones and minerals can vary significantly.

Unusual Circumstances
In rare or exceptional situations, such as force majeure events (e.g., natural disasters, strikes, pandemics, or other unexpected events), Semipreciousking.com reserves the right to delay or cancel orders. We will notify customers promptly about any delays or cancellations and strive to resolve issues in a timely and satisfactory manner. While we make every effort to fulfill orders and provide excellent customer service, Semipreciousking.com is not responsible for any losses or damages caused by unusual or unforeseen circumstances outside our control.

Customs Policy
Each country has its own customs regulations, import taxes, duties, and formalities. Customers are responsible for understanding the customs laws and regulations of their respective countries before placing an order. Semipreciousking.com strongly recommends that customers reach out to their local customs office to fully understand the delivery process, including potential customs fees, taxes, and any other requirements. Customers are advised to clear their goods through the designated red channel and officially declare their items to customs authorities. Choosing alternative routes or failing to comply with local customs requirements may result in delays, fines, or other issues. Semipreciousking.com is not liable for any such consequences. All import taxes, duties, and fees associated with international shipments are the responsibility of the customer. Semipreciousking.com does not cover customs fees or charges. These costs are determined by the customs authority of the destination country. In the event of delays, customs clearance issues, or additional fees, Semipreciousking.com is not responsible for any refunds or claims related to these matters. Customers are required to resolve any issues directly with their local customs authorities. While we strive to ensure timely delivery, we cannot guarantee delivery dates for international orders. Any delays caused by customs processing are beyond our control, and Semipreciousking.com is not liable for such delays.

Address Verification
Shipping will be contingent upon the successful verification of the address provided by the customer. In cases where the address details provided fail verification, we reserve the right to delay shipment until accurate and complete information is received. It is the customer’s responsibility to ensure that the shipping address is correct and complete before finalizing the order. This includes verifying street names, numbers, postal codes, and any other relevant address details. If the provided address is incorrect or incomplete, it may result in delays, loss, or misdelivery of the package. Semipreciousking.com will not be liable for any issues arising from incorrect address information. If an address correction is needed, customers should contact Semipreciousking.com immediately. If the shipment has already been processed, making changes may not be possible. In such cases, the customer may be responsible for any additional shipping costs or delays caused by the incorrect address. The address verification process is in place to ensure the secure and accurate delivery of your order. If an address cannot be verified or is determined to be incorrect, we will work with the customer to confirm the correct address before processing the shipment.

Payment Information Accuracy
It is essential that customers provide accurate and complete payment information when completing their purchase. Incorrect payment details may lead to delays in order processing and shipment. We encourage customers to carefully verify all payment information, including credit card numbers, expiration dates, billing addresses, and security codes, to ensure there are no discrepancies that could affect the transaction. If incorrect or incomplete payment information is provided, it may result in delays, canceled orders, or difficulty processing payments. Semipreciousking.com is not responsible for any delays or issues caused by inaccurate payment details provided by the customer. If an issue arises with your payment, we will contact you directly to resolve the matter. Any delays or complications caused by incorrect payment details are the responsibility of the customer. Our Unseen Circumstances Policy aims to ensure transparency and accountability in the payment and shipping process. By providing accurate payment information, customers help ensure that their transaction is processed efficiently and without interruption. Customers are responsible for ensuring all payment information is accurate before finalizing their purchase. We recommend reviewing all details thoroughly to avoid any unforeseen disruptions in the fulfillment or shipment of your order.

Order Value & Invoice
The order value on our website is considered the official invoice value for your purchase. This value is the basis on which your import country’s customs authority will calculate applicable duties, tariffs, and taxes. It is the buyer’s responsibility to pay all import duties, VAT, GST, or any other local taxes in their country and to ensure clearance of the shipment.

Shipping Invoice Value (on Buyer’s Request)
If a customer wishes to reduce the invoice value for shipping purposes only (to save on duty & taxes), this request must be made at the time of order, or by separate email on the same day of purchase. In such cases, Semipreciousking.com may support the buyer by mentioning a lower invoice value on the export shipping documents. However, the real order value remains unchanged and is fully recorded in our system. Example: If a buyer places an order for USD 10, but requests the shipping invoice to reflect USD 4, Semipreciousking.com may declare USD 4 on shipping documents. For customs clearance, the shipment will be valued at USD 4, but for our records, the true order value remains USD 10. Once shipped, the transaction is considered complete and closed at the original order value.

Insurance & Responsibility
If the buyer chooses a lower invoice value, any insurance claims in case of loss, theft, or delay during transit will only be based on the declared shipping invoice value, not the original order value. Semipreciousking.com is not responsible for any customs challenges, delays, or disputes in the buyer’s country. Semipreciousking.com is not responsible for any shortfall in claims if the declared shipping value is less than the actual order value. This policy protects both Semipreciousking.com and the buyer, while giving flexibility to reduce duty/tax costs if requested.

GDPR/CCPA POLICY

GDPR Compliance

General Data Protection Regulation (GDPR) & California Consumer Privacy Act (CCPA) Policy for Semipreciousking.com

At Semipreciousking.com, we are committed to safeguarding your personal information and fully complying with the General Data Protection Regulation (GDPR) for our customers in the European Union (EU) and the California Consumer Privacy Act (CCPA) for residents of California, USA. You have specific rights concerning your personal data, and we are dedicated to ensuring that those rights are respected. Below are the details for both GDPR and CCPA compliance:

GDPR Rights (for EU-based customers)

If you are located in the European Union (EU), you have the following rights under the GDPR regarding your personal data:

  • Right to Access: You have the right to request a copy of the personal data we hold about you. We will provide you with a copy of your data in a commonly used and machine-readable format.
  • Right to Rectification: If the information we hold about you is inaccurate or incomplete, you can request corrections or updates to ensure its accuracy.
  • Right to Erasure (Right to be Forgotten): You can request that we delete your personal data, subject to applicable legal obligations and certain conditions. We will assess each request and act accordingly.
  • Right to Restrict Processing: Under certain circumstances, you have the right to request that we restrict the processing of your personal data. This means that we will temporarily limit the use of your data while we address your concerns.
  • Right to Data Portability: You can request a copy of your personal data in a structured, commonly used, and machine-readable format for transferring it to another service provider.
  • Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes or other legitimate interests.

CCPA Rights (for California Residents)

If you are a resident of California, USA, the CCPA grants you the following rights regarding your personal data:

  • Right to Know: You have the right to request information about the categories of personal data we collect, the purposes for which they are used, and the third parties with whom we share that data.
  • Right to Delete: You can request that we delete the personal data we have collected about you, subject to certain exceptions (e.g., for legal or contractual reasons).
  • Right to Opt-Out of Sale of Personal Data: Semipreciousking.com does not sell your personal data to third parties. However, if we ever do so, you have the right to request to opt out of the sale of your personal data.
  • Right to Non-Discrimination: You have the right to not be discriminated against for exercising your rights under the CCPA, including denial of services, different pricing, or retaliation.

Data Collection and Use

Semipreciousking.com collects and processes your personal data solely for the following purposes:

  • Fulfilling your orders and providing the services you request.
  • Improving our services and customer experience.
  • Complying with legal obligations, such as tax and regulatory requirements.

We do not share your personal data with third parties without your explicit consent, unless required by law or necessary to complete your transaction (e.g., sharing payment details with payment processors).

Exercising Your Rights

To exercise any of your rights under the GDPR or CCPA, or if you have any questions about how we process your personal data, please contact us at:

We will respond to your request in accordance with the applicable legal requirements, and aim to resolve any issues promptly.

Commitment to Privacy and Security

We are dedicated to ensuring that your privacy and security are protected. Semipreciousking.com takes all necessary steps to ensure compliance with both the GDPR and CCPA, and we continuously review and improve our data protection practices.

By purchasing from Semipreciousking.com, you acknowledge and consent to the collection and processing of your personal data as outlined in this policy.

<h2>Privacy and Terms Acknowledgment</h2>