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Privacy Policy

 
 

Your privacy is important to Semipreciousking.com. We respect and uphold the confidentiality of information and the privacy of our visitors and customers. This Privacy Policy provides you on what kind of information we collect, the purpose for which we collect. Your continued use of our website constitutes your acknowledgement and understanding of, and agreement with, our Terms and Conditions and this Privacy Policy.

We may use information from the data we collected, our interactions with you and from certain third parties, to help us achieve our goal of providing the highest quality products and services. 

What information do we collect?

  1. We collect information in order to improve our offering for members and visitors.
  2. We collect your details when you email or telephone us with an enquiry or complete our online contact form.
  3. We also collect information about the transactions you undertake through this site including partial details of payment cards used. Full card details are never stored on our systems.
  4. In addition to the above, we collect information automatically about your visit to our website.
  5. We collect your special dates to greet you on special occasions and send you our valued rewards.

USAGE OF DATA

We process personal information collected via this website for the purposes of:

  1. Providing information about products and services
  2. Providing and personalizing our services
  3. Dealing with your enquiries and requests
  4. Administering orders and accounts relating to our suppliers or customers
  5. Administering membership records
  6. Providing reservation or booking services for our events
  7. Conducting market research

MARKETING

Please note that your information may be used to send you details of those products or services that we offer that we have identified as likely to be of interest to you.  This will be in accordance with the preferences that you indicated when you completed an online form.

If at any point you would like to opt-out of receiving communications from us, or would like to change the channels (such as email or post) that we use to contact you, please contact us at [email protected]

SECURITY

Being committed to protecting your privacy, we will not sell your e-mail address, name, delivery address, contact information, payment method details or any other personal information to any third party without your permission. To protect your personal information, we take reasonable precautions to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. 

We will only disclose data when obliged to disclose personal data by law, or the disclosure is ‘necessary’ for purposes of national security, taxation and criminal investigation. Otherwise your information is safe with us and never shared with anyone.

SUBJECT ACCESS REQUEST

You can see all the stored details any time with your login id at semipreciousking.com.

COOKIES

A cookie is a small piece of information sent by a web server to a web browser, which enables the server to collect information from the browser. 

This website requires cookies in order to function correctly. These cookies are used only to improve the user experience on our site.  We also use cookies to identify you when you visit this website and to keep track of your browsing patterns and build up a demographic profile. They are not stored, collected or resold for marketing purposes, they are purely to help us track how people are using our site, and to ensure it functions correctly.

Most browsers automatically accept cookies, but you can modify your browser setting to decline cookies. Generally, you can remove these cookies by following directions provided in your Internet browser's "help" file. If you choose not to allow us to place a cookie on your computer, you may be restricted from some services and some of the interactive features offered on our websites may be similarly restricted or rendered inoperable.

We are not responsible for third party cookies on this site, although the only ones our site uses are from trusted sources.

LINK TO THIRD PARTY SITES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. 

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers. 

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

INDEMNITY

You agree to indemnify, defend and hold harmless semipreciousking.com, its third-party vendors, manufacturers, agents, distributors, corporate affiliates, officers, directors, and employees from and against any and all claims, actions, demands, liabilities, costs and expenses, including, without limitation, reasonable attorney's fees, (a) made by any third party due to or arising out of any Content Submitted, posted, or otherwise provided by you to the Network, semipreciousking.com and/or its third party licensors, licensees or advertisers, and/or (b) resulting from your breach of any provision of these Terms of Use, any warranty you provide herein, or otherwise arising in any way out of your use of the Network or purchase of the products or services therefrom. Semipreciousking.com reserves the right to take exclusive control and defence of any such claim otherwise subject to indemnification by you, in which event you will cooperate fully with semipreciousking.com in asserting any available defences.


CHANGES TO POLICY

We reserve the right to modify or change this Privacy Policy at any time. If we make material changes to the Privacy Policy, we will post any changes on this page. We encourage you to review this page periodically to understand our policy regarding the collection and use of your personal data.

 

GOOGLE TRANSLATE DISCLAIMER

Disclaimer regarding the Google translation services.

Google Translate, a third-party service provided by Google, performs all translations directly & dynamically.

SEMIPRECIOUSKING has no control over the features, functions, or performance of the Google Translate services.

The automated translations should not be considered exact & used only as an estimate of the original English language content.

This service is meant solely for the assistance of limited English-speaking users of the website.

SEMIPRECIOUSKING does not warrant the accuracy, reliability, or timeliness of any information translated.

Some items cannot be translated, including but not limited to image buttons, drop down menus, graphics, photos, or portable document formats (pdfs).

TERMS AND CONDITION

ACCOUNT PRIVACY:

The information you give us, will be kept under our CRM management and will not be disclosed for any purpose in any situation except for that which will help us in delivering the goods to you or in the collection of the payment by us.

RESTRICTION:

We reserve the right to refuse any International Order as per our discretion.

In the event that we are unable to ship to your country & goods not possible to deliver from production we will inform you as soon as possible

TAX AND DUTIES:

Please note that you (the customer) are responsible for any customs tax or duties. Your customs agency will contact you regarding any duties for clearance. The customer must pay any additional charges for customs clearance if any. We have no control over these charges and cannot predict what they might be. Customs policies vary from country to country, you should contact your local customs office in order to be fully informed about the delivery that you receive but we are with you to deliver the best possible documentation and services.

DISCLAIMER OF LIABILITY:

We shall not be responsible for and disclaims all liability for any loss, liability, damage (whether direct, indirect or consequential), personal injury or expense of any nature whatsoever which may be suffered by you or any third party (including your company), as a result of or which may be attributable, directly or indirectly, to your access and use of our website.

CHANGE TO POLICY:

We may at any time modify any relevant terms and conditions, policies or notices. You acknowledge that by visiting the website from time to time, you shall become bound to the current version of the relevant terms and, unless stated in the current version, all previous versions shall be superseded by the current version. You shall be responsible for reviewing the then current version each time you visit the website, but we commit same time to do the best possible honest services in the favor of our clients.

SITE PRIVACY:

The site has full copyright reserves and any of the products should not be copied at any cost for one’s creativity or profit sake. A heavy legal fine may be imposed if found guilty.

COMMENTS OR QUESTIONS:

If you have any questions, comments or concerns arising from the website, or any other relevant terms and conditions, policies and notices or the way in which we are handling your order please contact us at [email protected]

 

SHIPPING POLICY

 

SHIPMENTS TO RUSSIA, SPAIN & INDIA:

The Invoice value will be up-to $100 only

Local Agent is responsible to clear the package in your country. Semipreciousking.com will only be liable to provide the information about your order, shipment and products contained therein.

STANDARD SHIPPING SERVICE

Standard shipping packages, Insurance is covered for maximum USD 50 only

Estimated delivery days are mentioned in the above standard shipping table.

TRACK AND TRACE: 

After the Shipment is Dispatched, Semipreciousking.com logistic division will update the PICKUP ID on the same day.

In next 3 Business Days Semipreciousking.com logistic division will update the shipping Tracking number & Shipping Carrier.

All Shipments are eligible to track and trace in real time technology.

EXPRESS SHIPPING SERVICE

Express Shipping typically arrive in 3-5 business days.

TRACK AND TRACE: 

After the Shipment is Dispatched, Semipreciousking.com logistic division will update the shipping tracking number and Shipping carrier. 

All Shipments are eligible to track and trace in real time technology.

All Shipments are upgraded to door-to-door service. 

FORCE MAJEURE:

Semipreciousking.com shall not be liable for any failure of or delay in the delivery due to situations beyond our control such as war, riots, fire, flood, hurricane, typhoon, earthquake, lightning, explosion, strikes, lockouts, slowdowns, prolonged shortage of energy supplies, Pandemic Covid-19 and acts of governmental emergency.

(In case of Claim customer has to contact directly to shipping carrier and follow their process. Semipreciousking.com will be the middle person to support the evidence directly or indirectly. Semipreciousking.com will not be responsible for any claim)

For any further questions or concern please reach us out at [email protected] 

SHIPPING PRICES:

Semipreciousking.com shipping prices are subject to change in effect at the time of order or during processing the order.

Semipreciousking.com reserves the right to make any corrections to prices quoted due to clerical errors or errors of omission. In the event of any specific requirements (including without limitation any design, specification, ordered quantity, or shipment changes) representing a price increase, Buyer will be notified and afforded an opportunity to confirm. 

INSURANCE :

All Semipreciousking.com international shipments are under insurance coverage as per customer request or as per logistic service provider. If customer need to cover the standard shipment with full amount of shopping, you need to mention during the order (time and extra premium will be paid by customer)

In case of mis-delivery errors via carrier, incorrect shipping info, buyer country customs regulations or any other reason which makes delay shipment, Semipreciousking.com will not be responsible but we will give support as much as we can.

We advise clients and/or their recipients to be available at the shipping address at the time of delivery. Semipreciousking.com does not hold any extra responsibility beyond the shipping company. 

PROTECTION:

As a security precaution to protect our customers against fraud, there might be a slight delay in shipment of certain orders due to the verification process. For orders that need to be delivered to a destination other than the billing address, we will confirm that your credit card or financing company has this alternate shipping address on file. In such cases where you feel your shipment is delayed, please contact your shipping carrier.

Please note that the destination country’s customs office is authorized for the opening and inspection of international shipments. Additionally, if required we are liable to provide the information about your order, shipment and products contained therein.

If for any reason the shipment is returned from customs, semipreciousking.com is not responsible for refunding the full shopping amount. It can differ from case to case depending on the situation. We are always glad to provide our best cooperation to our customers.

TAX AND DUTIES:

Please note that you (the customer) are responsible for any import tax or duties of your country. The customer must pay any additional charges for customs clearance if any. We have no control over these charges and cannot predict what they might be. 

Customs policies vary from country to country; you should contact your local customs office in order to be fully informed, in case there is any disputes within customer and logistic co then semipreciousking.com would not take the responsibility in such situation. Moreover, the sold goods wouldn’t be accepted back, and the customers will have to accept paying the full amount. If you want further help, we can support our customers in solving the issue with the logistics. For further help, you can contact [email protected]

EXCHANGE POLICY:

Semipreciousking.com commitment to return the best value of money. Our part if sending item not as described, you may exchange it for another item or store credit 100 % value what u paid. We will be glad to serve the original order as soon we get back the previous shipment from customer.

Secondly, customer would like to return due to any reason, in that case, it will decide case to case, but one thing sure that sending expenses will be paid by buyer and previous sending shipment charge, bank charge will not be refunded. Only product cost can be exchanged.

Semipreciousking.com committed to delivering the best possible services. We care about our customers and would like to maintain a good relationship with understanding.

PAYMENT POLICY

Semipreciosuking.com accepts multiple payment options so that you can shop with maximum convenience.

Credit Card:

We accept all major credit cards, including Visa, MasterCard, and American Express. As the minute we receive your payment in our account immediately we will update you and follow the shipment procedure. But In case the amount proceed but bank refuse to credit in our account , we will notify you. In that case you need to contact your Bank & make the payment again.  For security purposes, you may have to submit additional documentation such as driver’s license, or passport copy etc. on certain transactions.

Bank Wire transfer:

The bank wire payment option is available for all orders in which the total cart value is over $3000. The shipment time may vary on the basis of the receipt of the bank wire payment. Once the order is placed using bank wire option at check-out, bank wire payment instructions along with the order details will be sent to you on your registered email id. Please note that ACH (Automated Clearing House) transfers are not bank wires. Semipreciousking.com does not accept ACH transfers at this time. Domestic fund transfers may take up to 1 business days, while international orders may take up to 3 business days. After placing your order using the bank wire option, simply follow these steps: Step 1 – Contact Your Bank Get in touch with your bank and inform them that you wish to arrange a bank wire. Your bank may charge you a processing fee as per their policy. Step 2 – Email at [email protected] notifying us about the bank wire reference number and order id within 2 business days or as soon as the transfer is done. Step 3 – We’ll Take Care of the Rest Once we receive the fund transfer confirmation, our team will start processing the order and you will receive an order confirmation email with the scheduled shipment date.

PayPal:

For orders that are eligible for payment via PayPal, the PayPal button will be displayed right below the "proceed to checkout" button in the shopping cart. On clicking on the PayPal button, you will be directed to log in to your existing PayPal account or to create a new account. Once you log in, you can select your preferred billing, shipping and payment options, following which you will be prompted to provide consent for Semipreciousking.com to charge your PayPal account. After your approval, you will be directed back to Semipreciousking.com to complete your order. Once the payment is complete, you will receive a confirmation email from Semipreciousking.com Paypal payment pro – Eligible only for USA, UK & Canada Customers. For orders that are selected for payment via PayPal payment pro, the PayPal pro button will be displayed right below the "proceed to checkout" button in the shopping cart. On clicking on the PayPal payment pro button, you will be asked to feed in your credit card details & charged directly by your account. You can use this payment pro tools even if you do not hold a PayPal account. It is charged directly by your card. After your approval, you will be directed back to Semipreciousking.com to complete your order. Once the payment is complete, you will receive a confirmation email from Semipreciousking.com

Order Payment Conditions

Payments will be automatically converted into USD on your credit card.

You can see the product price in your local currency. On the last page of checkout, you will be able to see the amount that will be charged to your account in USD, if the order is placed via credit card.

Germany - Verpackungsgesetz (LUCID Packaging Register)

 

Germany's Packaging Act "VerpackG" imposes requirements on online retailers selling to buyers in Germany. The Packaging Act promotes recycling and reuse of packaging materials (e.g. cardboard boxes, tape, and bubble wrap). 

My brand SEMIPRECIOUSKING is registered at the Packaging Register of the Stiftung Zentrale Stelle Verpackungsregister (Foundation Central Agency Packaging Register – ZSVR) with registration number DE4104651769068. 

As consumer please ensure that all received packaging is separated, reused and/or disposed of in the right recycling containers, at home. please contact us for any further questions.

 

 Thank you for your shopping!