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EU Right of Withdrawal – Semipreciousking.com
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Right of Withdrawal
Consumers in the European Union have the right to withdraw from eligible online purchases within 14 days of receiving the goods, subject to applicable legal exceptions.
For orders delivered in multiple shipments, the withdrawal period generally begins when the final item is received.
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How to Exercise Your Right
To exercise your right of withdrawal, please send a clear written notice to:
Please include, where available:
- Full name
- Email address
- Order number
- Item purchased
- Date of delivery
- A clear statement requesting withdrawal from the purchase
You may use the following statement:
"I hereby notify Semipreciousking.com that I wish to withdraw from my online purchase under the EU Right of Withdrawal."
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Return of Goods
After notifying us of your withdrawal, you must dispatch the goods back without undue delay and no later than 14 days from the date of your withdrawal notification.
Goods should be returned complete, with original packaging and accompanying documentation where reasonably available.
You are responsible for the direct cost of return shipping, where legally permitted and properly disclosed.
You may be liable for diminished value resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods.
We strongly recommend using a tracked and insured shipping service.
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Refunds
Following a valid withdrawal, Semipreciousking.com will refund eligible payments, including standard delivery costs, in accordance with applicable EU consumer protection law.
Refunds will be processed within 14 days of receiving your withdrawal notification.
However, we reserve the right to withhold the refund until we have received the returned goods or you have provided evidence that the goods have been sent back, whichever occurs first.
Original Payment Method: All refunds will be issued using the same payment method used for the original transaction, unless the customer expressly agrees to an alternative method. Customers will not incur additional fees as a result of the refund.
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Important Information
The statutory right of withdrawal is subject to applicable EU legal exceptions.
Nothing in this policy limits or excludes any mandatory consumer rights provided under applicable EU law.
