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Shipping and Insurance Policy

                    SHIPPING & INSURANCE POLICY

*This time line exclude handing time .

 

 

 

 

SEMIPRECIOUSKING.COM logistics division offer:

 

1. ECONOMY SHIPPING

2. STANDARD SHIPPING

3. EXPRESS SHIPPING

4. SUPER EXPRESS SHIPPING

 

Your order will be shipped using authorized postal services such as FedEx, Aramex, DHL, USPS, Kerry, UPS, Ferrari, Thailand post, and any other best suitable mode.

We offer alternate options for shipping according to value, timeline & country.

 

1.ECONOMY SHIPPING

 

At SEMIPRECIOUSKING, we prioritize offering cost-effective shipping options to our esteemed customers. Our Economy Shipping service is tailored to provide you with affordable shipping solutions while ensuring timely delivery of your products. Usually, this method is recommended for orders valued up to USD 200, as it includes a maximum insurance coverage of USD 30 within the freight charge. 

Tracking Your Shipment: Upon shipping confirmation, you will receive a tracking number via email. This tracking number enables you to monitor the status and location of your shipment through either our website or the carrier's tracking portal.

Insurance: Please note that Economy shipping does not include insurance coverage. However, you have the option to insure your order by selecting ROUTE-package protection partner during checkout. We highly recommend availing this coverage. In the rare event of loss or damage during shipping, please contact ROUTE customer support within 72 hours of receiving the package for assistance in initiating an insurance claim.

Key Points of Economy Shipping:

  1. Our Economy Shipping option aims to deliver your order within the specified timeframe mentioned in the table.
  2. Please be aware that the provided timeline is an estimate and may vary due to factors such as location, customs processing, and unforeseen circumstances. Our efforts to minimize handling time and select the best carrier notwithstanding, delays beyond our control, like customs clearance or adverse weather, may occur, extending the delivery timeline.
  3. You will receive a shipping confirmation email upon dispatch, containing tracking information for your convenience.
  4. During the tracking process, there may be a brief period without updates as your package transitions between facilities. This is normal, and packages typically resume movement afterward. Signing up for text notifications can keep you informed in real-time.
  5. We strongly advise choosing ROUTE for insurance coverage with every purchase. SEMIPRECIOUSKING bears no responsibility for lost shipments.
  6. In case of customs require any import documentation, Semipreciousking customer support team can assist with follow up but the communication is customer’s responsibility.
  7. If the declared shipping amount is lower than the purchase amount, it indicates that it is solely due to customs tax and duty considerations, which are advantageous for the customer. Should the customer prefer us to declare the full value of the shipment as the purchase amount, please specify this requirement in your order. It's important to note that our shipment encompasses all the items purchased, and any discrepancy in the declared amount is not grounds for a claim by the customer.
Notes:
  1. Economy Shipping is geared towards affordability and may lack premium features like expedited delivery or detailed tracking updates.
  2. SEMIPRECIOUSKING reserves the right to update shipping methods, timelines, and terms at our discretion.
  3. International shipping timelines are subject to variation due to customs processing and local regulations, with unforeseen circumstances potentially affecting delivery times.
  4. Import duties, taxes, and other customs fees are the recipient's responsibility and are not covered by SEMIPRECIOUSKING.

If you have any further questions or require assistance, please don't hesitate to reach out to our customer support team.

2.STANDARD SHIPPING

Standard shipping is faster than economy shipping and one of the most popular options. Generally, this method is advisable for orders with a value of up to USD 200 as this shipping method covers a maximum of USD 30 insurance, which is included in the freight charge. Additional insurance coverage can be purchased at an additional cost during your shopping. 

Key Points of Standard Shipping:

  1. Shipping Process: Your order handling time is usually mentioned in our product listing. We update the Pickup ID on the same day when the item is shipped and provide a Tracking Number within 3 Business Days. As part of our shipping process, you will be notified of the tracking number for you to track in real-time.
  2. Shipping Insurance: To ensure the safety of your precious purchase, we recommend adding ROUTE to all orders. This coverage offers protection against loss, theft, or damage during transit. In the rare event that your order is lost or damaged during shipping, please contact ROUTE customer support within 72 hours of receiving the package. We will guide you through the insurance claim process and work to provide a suitable solution.

Shipping Timelines

  1. Processing Time: Once your order is placed and payment is confirmed, our team will begin processing it within the handling time mentioned.
  2. Shipment Time: After processing, your order will be shipped out. The estimated shipping time may vary based on your location during checkout. Generally, orders are delivered as mentioned in the chart from the date of shipment. This time excludes country import laws, customs delays, weather issues, and any other circumstances. Semipreciousking will do its best to reduce handling time and choose the best carrier option, but delays beyond our control may occur. In such cases, customers must accept the situation. Our control ends just after delivering the package to the carrier.
  3. Tracking Process: During your tracking process, when the package enters your country, there could be a brief period without tracking updates as the package transitions between facilities and makes its way to the local carrier warehouse. This is a normal part of the shipping process, and we have consistently observed packages moving forward after this initial period. To stay updated in real-time, we recommend signing up for text notifications.
  4. Route for Insurance: Every shopping customer is requested to choose ROUTE for insurance coverage. In case a packet is lost, ROUTE can help. Semipreciousking is not responsible for any lost shipments.
  5. Customs Documentation: In case customs require any import documentation, customer support is required. We can only support with follow-up but customer is responsible for direct communication.
  6. Lower Shipping Amount: If the declared shipping amount is lower than the purchase amount, it indicates that it is solely due to customs tax and duty considerations, which are advantageous for the customer. Should the customer prefer us to declare the full value of the shipment as the purchase amount, please specify this requirement in your order. It's important to note that our shipment encompasses all the items purchased, and any discrepancy in the declared amount is not grounds for a claim by the customer. 

Notes:

  1. Standard Shipping is designed to provide an affordable shipping option and may not include premium features like expedited delivery, doorstep delivery, or detailed tracking updates.
  2.  SEMIPRECIOUSKING reserves the right to update shipping methods, timelines, and related terms at its discretion.
  3. Unforeseen circumstances such as holidays, weather conditions, or other external factors may occasionally affect shipping timelines. We strive to keep you informed about any delays that might arise.
  4. International shipping timelines can vary depending on factors such as customs processing and local regulations. While we aim to provide estimated delivery dates, please be aware that unforeseen circumstances may affect shipping timelines.
  5. Import duties, taxes, and other customs fees may apply depending on your location. These fees are not covered by SEMIPRECIOUSKING and are the responsibility of the recipient.

We appreciate your trust in SEMIPRECIOUSKING and your understanding of our Standard Shipping option. 

3.EXPRESS SHIPPING 

Our express shipping service timeline follows as mentioned in our shipping table above. Express shipping is recommended and deemed safe for orders up to USD 3000. SEMIPRECIOUSKING will provide insurance only if the customer adds ROUTE (package protection) to their order. 

Shipping Process:

With this option, your order receives priority handling and is shipped via one of the available faster shipping methods. Please note that the availability of Express Shipping may vary based on your location and the specific product. The applicable shipping options will be presented to you during the checkout process. 

Track and Trace:

Track your shipment effortlessly at SEMIPRECIOUSKING.com! We update tracking details within a day, allowing you to easily monitor your shipments in real-time.

Delivery Timeline:

The estimated delivery time for Express Shipping orders is usually provided during your shipping method selection, barring any unforeseen circumstances or external factors. Please note that delivery times may vary based on your shipping address and product availability. We make every effort to ensure timely deliveries and will keep you updated with tracking information once your order is dispatched.

Shipping Insurance:

To ensure the safety of your precious purchase, we recommend adding ROUTE to all orders. This coverage offers protection against loss, theft, or damage during transit. In the rare event that your order is lost or damaged during shipping, please contact ROUTE customer support within 72 hours of receiving the package. We will guide you through the insurance claim process and work to provide a suitable solution.

Notes:

  1. Express Shipping is designed to offer expedited shipping with features like expedited delivery and detailed tracking updates.
  2. Unforeseen circumstances such as holidays, weather conditions, or other external factors may occasionally affect shipping timelines. We strive to keep you informed about any delays. Please note that SEMIPRECIOUSKING's control ends once the package is handed over to the carrier.
  3. SEMIPRECIOUSKING reserves the right to update shipping methods, timelines, and related terms at its discretion.
  4. Import duties, taxes, and other customs fees may apply depending on your location. These fees are not covered by SEMIPRECIOUSKING and are the responsibility of the recipient.
  5. International shipping timelines can vary depending on factors such as customs processing and local regulations. While we aim to provide estimated delivery dates, please be aware that unforeseen circumstances may affect shipping timelines.
  6. Every shopping customer is requested to choose ROUTE for insurance coverage. In case of packet loss, ROUTE can assist. SEMIPRECIOUSKING bears no responsibility for lost shipments.
  7. In case of customs require any import documentation, Semipreciousking customer support team can assist with follow up but the communication is customer’s responsibility.
  8. If the declared shipping amount is lower than the purchase amount, it indicates that it is solely due to customs tax and duty considerations, which are advantageous for the customer. Should the customer prefer us to declare the full value of the shipment as the purchase amount, please specify this requirement in your order. It's important to note that our shipment encompasses all the items purchased, and any discrepancy in the declared amount is not grounds for a claim by the customer.
  9. If you have any questions or require further assistance, our customer support team is readily available to help.

 

 

 

 

4. SUPER EXPRESS SHIPPING

At SEMIPRECIOUSKING, we are excited to introduce our fastest and most efficient shipping option - Super Express Shipping. We understand the paramount importance of receiving your order promptly, and our Super Express Shipping service is tailored to meet your need for speed and reliability. This service ensures shipment as outlined in the table below:

Shipping Process:

1. Speedy Delivery: Recognizing the value of time, our Super Express Shipping guarantees swift delivery, whether it's a last-minute gift or a personal indulgence, ensuring your items reach your doorstep promptly.

2. Global Reach: Our Super Express Shipping extends its coverage to most countries, providing the convenience of fast delivery regardless of your location.

3. Priority Handling: Your order is given top priority in our fulfillment process, ensuring it is prepared and dispatched without delay.

4. Real-time Tracking: Easily track your shipment at SEMIPRECIOUSKING.COM! We update tracking details within a day, allowing you to monitor all shipments in real-time.

5. Enhanced Security: Your satisfaction and peace of mind are paramount. That's why we offer an optional add-on feature called ROUTE at checkout. ROUTE provides comprehensive package protection, safeguarding your order against theft, loss, or damage. With ROUTE, shop with confidence knowing your investment is protected.

Choose SEMIPRECIOUSKING's Super Express Shipping for swift delivery and opt-in for ROUTE to add an extra layer of security to your order. Experience the joy of receiving your items quickly and confidently, regardless of your location. Your satisfaction is our priority, and we're dedicated to making your shopping journey exceptional.

Shipping Timeline: With our Super Express Shipping option, expect delivery to be the fastest where you could refer days from the date of dispatch.

Notes: 

  1. The Super Express Shipping availability may vary depending on your location and the items in your order. To avail of this lightning-fast shipping option, select "Super Express Shipping" during checkout.
  2. Route for Insurance: Every shopping customer is requested to choose ROUTE for insurance coverage. In case a packet is lost, ROUTE can help. Semipreciousking is not responsible for any lost shipments. ROUTE cover insurance is maximum up to USD 5000. If your shopping amount exceeds USD 5000, additional insurance costs must be paid directly to SEMIPRECIOUSKING.
  3. Customs Documentation: In case customs require any import documentation, customer support is required. We can only support with follow-up, but customer is responsible for direct communication.
  4. Lower Shipping Amount: If the declared shipping amount is lower than the purchase amount, it indicates that it is solely due to customs tax and duty considerations, which are advantageous for the customer. Should the customer prefer us to declare the full value of the shipment as the purchase amount, please specify this requirement in your order. It's important to note that our shipment encompasses all the items purchased, and any discrepancy in the declared amount is not grounds for a claim by the customer. 

At SEMIPRECIOUSKING, your satisfaction is our priority. Our Super Express Shipping service exemplifies our commitment to delivering excellence with speed and care. We eagerly anticipate serving you and enhancing your shopping experience.

What is ROUTE?

ROUTE is an extra layer of protection for your valuable purchases. By selecting the ROUTE option during checkout, you're adding a safety net that covers various scenarios: 

• Theft: In the regrettable event that your package disappears after being marked as delivered, ROUTE offers that you receive the goods you order, sparing you the frustration of lost shipments.

• Loss: Should your package vanish during transit, ROUTE steps in to provide a seamless resolution, allowing you to enjoy your items without any disruption to your shopping experience. 

• Damaged Item: If your order arrives in less-than-ideal condition due to mishandling during shipping, ROUTE offers support to rectify the situation, ensuring that you receive your goods in pristine condition.

ROUTE provides insurance coverage up to a maximum of USD 5000. For purchases exceeding this amount, SEMIPRECIOUSKING offers additional insurance coverage for an extra fee. 

At SEMIPRECIOUSKING, we're committed to enhancing your shopping experience and delivering utmost customer satisfaction. Our Shipping options coupled with the ROUTE protection option demonstrates our dedication to providing convenient, secure, and reliable services that prioritize your needs.

 

DELIVERY LIMITATIONS FOR UNCONTROLLABLE EVENTS

SEMIPRECIOUSKING.com isn't liable for delays due to events beyond our control, like natural disasters, pandemics, or strikes. If a claim arises, customers must contact the shipping carrier directly, and SEMIPRECIOUSKING.com will provide indirect support. We won't be responsible for any claims made. For more information, contact sales@semipreciousking.com

SHIPPING PRICES AND INSURANCE COVERAGE

SEMIPRECIOUSKING.COM, shipping prices may change during order processing, and we reserve the right to correct errors. If specific requirements increase prices, buyers will be notified for confirmation. International shipments are insured as per customer request or logistic service provider.

Customers must mention if they need Full coverage for shipment and pay extra premium. SEMIPRECIOUSKING.COM won't be responsible for miss-delivery errors, customs regulations, or shipment delays. We advise customers to be available during delivery and don't take extra responsibility beyond the shipping company.

SHIPPING TO RUSSIA, SPAIN, INDIA & RESTRICTED COUNTRIES

To ship to restricted countries, customers have to advice for the invoice value, tax id, product description and follow-up with the local agent to handle package clearance at the import country. SEMIPRECIOUSKING.COM will follow all the instructions and will support externally at every step.

SEMIPRECIOUSKING.COM takes fraud protection seriously and may delay orders for verification. We confirm alternate shipping addresses for non-billing deliveries. Customers should contact carriers for delays. Customs may inspect shipments, and we provide information as required. We may not refund full amounts for shipments returned from customs, depending on the situation.

Tax & duties.

Customers are responsible for import taxes and duties, and additional clearance charges. Custom policies vary, so contact local offices. SEMIPRECIOUSKING.COM doesn't take responsibility for logistics disputes or accept returns.

For support, contact sales@semipreciousking.com.

GERMANY - VERPACKUNGSGESETZ (LUCID PACKAGING REGISTER)

Germany's Packaging Act "VerpackG" imposes requirements on online retailers selling to buyers in Germany. The Packaging Act promotes recycling and reuse of packaging materials (e.g., cardboard boxes, tape, and bubble wrap).

SEMIPRECIOUSKING is registered at the Packaging Register of the Stiftung Zentrale Stelle Verpackungsregister (Foundation Central Agency Packaging Register – ZSVR) with registration number DE4104651769068.  

As consumer, please ensure that all received packaging is separated, reused and/or disposed of in the right recycling containers, at home. Please contact us for any further questions.

FORCE MAJEURE DISCLAIMER

SEMIPRECIOUSKING.COM shall not be held accountable for any delivery failures or delays caused by circumstances that are beyond our control. Such circumstances include but are not limited to war, riots, fires, floods, hurricanes, typhoons, earthquakes, lightning, explosions, labor strikes, lockouts, operational slowdowns, prolonged energy supply shortages, the occurrence of a pandemic such as Covid-19, and actions taken by governmental authorities in emergency situations.

(In the event of a claim, customers are required to directly contact the shipping carrier and adhere to their established procedures. SEMIPRECIOUSKING.COM will act as an intermediary, providing assistance either directly or indirectly in furnishing evidence as needed. However, SEMIPRECIOUSKING.COM will not bear responsibility for any claims.)

Disclaimer of Liability

We shall not be responsible for and disclaims all liability for any loss, liability, damage (whether direct, indirect or consequential), personal injury or expense of any nature whatsoever which may be suffered by you or any third party (including your company), as a result of or which may be a force majeure. 

Should you have any additional inquiries or concerns, please do not hesitate to contact us at sales@semipreciousking.com. We are here to assist you further.

Insurance:

If customer would like to cover the shipment with full amount of shopping, you need to mention during the order (time and extra premium will be paid by customer)

In case of mis-delivery errors via carrier, incorrect shipping info, buyer country customs regulations or any other reason which makes delay shipment, SEMIPRECIOUSKING.com will not be responsible but we will give support as much as we can.

We advise clients and/or their recipients to be available at the shipping address at the time of delivery. SEMIPRECIOUSKING.com does not hold any extra responsibility beyond the shipping company.

Protection:

As a security precaution to protect our customers against fraud, there might be a slight delay in shipment of certain orders due to the verification process. For orders that need to be delivered to a destination other than the billing address, we will confirm that your credit card or financing company has this alternate shipping address on file. In such cases where you feel your shipment is delayed, please contact your shipping carrier.

Please note that the destination country’s customs office is authorized for the opening and inspection of international shipments. Additionally, if required we are liable to provide the information about your order, shipment and products contained therein.

If for any reason the shipment is returned from customs, SEMIPRECIOUSKING.com is not responsible for refunding the shopping amount. It can differ from case to case depending on the situation. We are always glad to provide our best cooperation to our customers.         

Tax and duties:

Please note that you (the customer) are responsible for any import tax or duties of your country. The customer must pay any additional charges for customs clearance if any. We have no control over these charges and cannot predict what they might be.

Customs policies vary from country to country; you should contact your local customs office to be fully informed, in case there is any disputes within customer and logistic co then SEMIPRECIOUSKING.com would not take the responsibility in such situation. Moreover, the sold goods wouldn’t be accepted back, and the customers will have to accept paying the full amount. If you want further help, we can support our customers in solving the issue with the logistics. For further help, you can contact sales@semipreciousking.com.

 

Thank you for your shopping!

Your satisfaction is our priority.